PIASI BUSINESS SOLUTION
Philippine Interactive Audiotext Services, Inc. (PIASI) is a business process solutions outsource provider whose signature competency is customizing ways to transform your business without compromising who you are as an organization.
We review your existing processes, identify your needs, and create solutions to fill the missing pieces to the puzzle.
Visa Outsource Services
Customer Contact Services
Data/Records Management Services
S.P.E.A.K. Solutions
Systems Development
Litigation Support
PIASI Hospital Management System
Visa Outsource Services
PIASI is the pioneer visa outsource service provider in the Philippines with its expertise in providing administrative support functions to foreign missions in the country in relation to the submission of visa applications and travel documents.
PIASI visa outsource service also includes the distribution of visa related information, transmission of received visa applications, delivery of decision, and visa fees management among others.
Today, PIASI is the visa outsource service partner of choice of some of the largest foreign embassy operations in the Philippines. PIASI continues to transform the way many organizations do business by providing them with a boutique of solutions tailored to their specific needs.For more information, visit http://www.via.ph/.
Visa Information & Application Centres
Despite the fast pace by which communication technology is taking over the world, PIASI strives to ensure that personalized customer interaction does not become a forgotten art. Through its Visa Application Centres, PIASI is able to provide its clients a direct face-to-face visa service that is professional and convenient for the embassy's clients.
Through its VIA Centres, visa applicants can conveniently walk-in to obtain accurate visa-related information or submit their completed visa applications. At PIASI's VIA Centres, visa applicants are assisted by personnel trained to improve their customer's experience.
Customer Contact Services
PIASI's phone-in facility pioneered the call centre service for embassies in the Philippines. Thru PIASI's call Centre, visa applicants are provided domestic and international access to visa related information, including the submission of completed visa applications through an appointment scheduling or managed courier system.
Through the years, PIASI's Call Centre service has proven to be one of the most convenient and efficient system designed to facilitate the process of visa applications from receipt, to delivery of the embassy's decision to the applicant.
Document Management
PIASI's backroom task that involves logistical processes related to the handling, sorting, and screening for completeness of all visa applications received. This service is performed by PIASI professionals carefully trained in the handling of important and sensitive documents required to support visa applications.
Tracking and Security Systems are likewise in place to ensure the high level of quality, protection and confidentiality in the performance of this task.
Biometrics Integration
As required, PIASI has the capability to design applications that can integrate and adapt to its client's basic biometric system requirements ranging from biometric capture, enrollment, identification, verification, and/or authentication.
Biometrics Integration
As required, PIASI has the capability to design applications that can integrate and adapt to its client's basic biometric system requirements ranging from biometric capture, enrollment, identification, verification, and/or authentication.
Logistics & Courier Services
PIASI is partner to the two largest logistical service providers in the Philippines. This strong partnership enables PIASI's courier service to ensure the efficient, prompt, and secure nationwide door-to-door pickup and delivery service required to complete the visa application process.
This service not only provides convenience to the applicant but also guarantees the safe and traceable transmission of their documents to and from the embassy.
Fees Management
This service refers to PIASI's capability to perform cashiering functions in behalf of its embassy clients. This includes receiving and receipting visa fees all the way to remitting the same to the embassy's nominated bank account. Related reports are likewise in place to ensure traceability and accountability related to fees collection and banking.
Email Management & SMS Service
Aware of the time consuming task of managing emails received everyday, PIASI is capable to perform this business communication function of promptly and accurately answering email queries related to general visa information in behalf of it embassy clients. PIASI email management service includes email recording, classifying, replying, and reporting.
General or case-specific information, acknowledgement of receipt or other visa related information may also be disseminated through PIASI's SMS broadcast facility.
Staffing Services
PIASI is composed of a pool of professionally trained staff who are experienced in the field of customer service and visa procedures. Should the need arise, PIASI is able to confidently deploy its professionals to directly assist its embassy clients in their administrative functions related to visa processing.
Customer Contact Services
PIASI's "boutique-style" Customer Contact facility offers traditional voice and non-voice call centre services. This service is most effective to SMEs who may require a start-up call centre operations ranging from five to fifty seats.
This enables your organization to take advantage of the cost efficiencies of outsourcing, without having to immediately invest in costly infrastructure and manpower.
Information & Help Desk
Providing your valued clients with timely, accurate and knowledgeable information and support on a 24/7 basis at the least cost.
Tele-Marketing
Supporting your company's marketing programs and expanding your access to sales through PIASI's telemarketing experience in both local and international campaigns.
Scheduling Services
PIASI's unparalleled experience in providing phone-in scheduling services allows us to tailor-fit a solution for your specific need.
SMS Broadcast
PIASI has the facilities to broadcast SMS messages to all three major telco carriers in the Philippines.
Email Management
PIASI email management service offers to its clients an efficient way of recording, classifying, replying, and reporting corporate emails received daily.
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Information & Help Desk |
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Tele-Marketing |
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Scheduling Services |
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SMS Broadcast |
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Email Management |
Data/Records Management Services
PIASI can design and create a complete data management solution tailor fit for an enterprise's unique requirements.
The solution addresses all aspects of data management – from scanning to indexing to encoding to remote access and even data storage.
Data Imaging and Conversion
Using high-speed scanners, PIASI can scan all your valuable paper documents and convert them into any required electronic file format, be it PDF, JPG, BMP, or TIFF for compact storage and secure access.
Data Encoding and Scrubbing
Data encoding is a time consuming and labor intensive process that requires different skill sets. This PIASI service provides both labor and infrastructure to encode data – whether in proprietary systems or common off the shelf software.
Whenever institutions migrate to newer systems, the most common problem is cleaning up or "scrubbing" old databases of duplicate or old records. PIASI data scrubbing service can provide the manpower to pore over databases line by line and scrub it of unwanted data.
Data Indexing and File Creation
When an enterprise purchases an off the shelf data management solution, one common hurdle is the indexing or creation of index files for archived documents. Most newer document management software only addresses the creation, indexing and archiving of current and future documents.
PIASI's brand of indexing creates the index files for most document management solutions. An example is the creation of PDI files for FORTIS, which is a robust off the shelf solution.
Data Archiving
PIASI creates a library of your documents through its design of a searchable and indexed archive of all your documents that have been converted into electronic format. The archive can reside in optical disks, database servers or even on the cloud.
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Data Imaging and Conversion |
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Data Encoding and Scrubbing |
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Data Indexing and File Creation |
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Data Archiving |
S.P.E.A.K. Solutions
S.P.E.A.K. Solutions is a customized Skills Assessment Program that employs its client's evaluation criteria and standards. Tests range from communication proficiency tests to knowledge specific tests for purposes of recruitment or knowledge assessments.
In the S.P.E.A.K. Solutions process, thoroughly researched questions, situation briefs, case profiles and theory models, among others, are measured against a punctiliously defined quantitative and qualitative rubric that becomes both an appraisal guide and a performance yardstick. This service is administered through a system developed by PIASI that allows global use and application.
S.P.E.A.K. Test
An indicative tool that initially evaluates an applicant's facility with the English language and working knowledge of the basic requirements needed to independently perform certain duties and responsibilities required of a specific job.
S.P.E.A.K. Hire
A flexible, multi-level hiring solutions program and service suitable for a broad range of employment levels across various industries designed to assess and match an applicant's job skills, historical performance, values, personality and growth potential to the position applied for, as well as to the company's core value system.
This solution is best utilized by clients with large volumes of applicants for employment for the purpose of identification and short listing prospective employees.
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S.P.E.A.K. Test |
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S.P.E.A.K. Hire |
Systems Development
From systems integration to systems development based on client's business requirements, we can tailor-fit solutions for you.
We have dedicated systems developers and analysts with outstanding foundation in the field of programming in various languages such as .Net, Php, Java to name a few.
Systems Design
We provide the process of defining the architecture, components, modules, interfaces, and data for a system to satisfy specified clients requirements.
Systems Integration
Our software development group can provide a process of linking together different computing systems and software applications physically or functionally to act as a coordinated whole.
Software/Program Development
We developed software for a variety of purposes, the three most common being to meet specific needs of a specific client/business (the case with custom software), to meet a perceived need have some set of potential, or for personal use.
Therefore, software development may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities that result in software products.
Web Development
We can create your company's website from scratch or transform your existing site to a brand new innovative and attractive website.
Database Design
We analyze your current and future needs and help design a database that is most appropriately suited for your business' specifications.
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Systems Design |
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Systems Integration |
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Software/Program Development |
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Web Development |
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Database Design |
Litigation Support
Archiving and reviewing legal documents is the strength of PIASI's Legal Process Outsourcing/Litigation Support team. This involves the proper classification of documents according to their importance or relevance to the case and the organization of these documents and information under identifiable issues/defenses.
Experience in legal support systems include Relativity, VCode, and LDiscovery.
Legal Coding
PIASI's legal support service includes the encoding of specific information regarding a document on the basis of date made, author, recipient, etc.
Any particular information that needs to be encoded into the electronic documents for easier categorization may be given by the client to be applied by the reviewers when identifying documents.
Review
This service involves the ability to sort documents with respect to their connection and relevance to the case and to be able to ascertain their level of importance.
Redaction
The task of filtering and discarding information from electronic documents as specified and identified by the client as information not relevant for review.
Research
The ability to gather information in behalf of the client based on identified and specified search topics.
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Legal Coding |
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Review |
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Redaction |
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Research |
PIASI Hospital Management System
The PIASI Hospital Management System (PHMS) offers a complete package of information management for hospitals and clinics. From digitizing of old clinical records to managing the entire information systems of the hospitals, the PHMS boasts of its flexibility.
PHMS also guarantees the security of patient's data as it employs best security practices in the industry.
PHMS configurable modules include: