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Contact Centre Services
Our phone-in facility is the originator in call centre services for embassies in the Philippines. While we take pride in this achievement, PIASI now also caters to other types of customer service-oriented companies, providing a roster of call centre services that optimize efficiencies by streamlining business processes.
• Customer contact centre providing domestic and international access
• Customer information and help desk
• 24/7 information by IVRS
• Appointment/reservation/scheduling system
• Central ordering and dispatch control
• Client file creation by electronic data capture and transmission
• Tele-marketing services
• Information broadcast services by SMS facility
PIASI Call Centre Facility
V.I.A. Centre
Despite the fast pace by which communication technology is taking over the world, PIASI strives to ensure that personalized customer interaction does not become a forgotten art. Through its Vendor Identified Accounts set-up facility, PIASI is able to provide its clients a direct face-to-face service contact with their customers.
For its embassy partners, PIASI manages and operates Visa Information and Application (VIA) Centres where visa applicants are assisted by personnel trained to improve their customer’s experience.
• Direct application lodgment centres
• Direct and personalized customer contact centre
• Information service centre
• Concierge services
• Document pre-screening, classification and consolidation
• Biographic data capture and file creation
• Biometrics and photo capture
• Fees collection management
• Free internet access to clients’ websites and other related services
PIASI VIA Centre Facility
Emerging Business Solutions
Providing non-traditional solutions to task function is our direct response to emerging business needs. We merge innovative ideas with IT expertise to create services that evolve from ever-changing global business environments. The support services we offer are marked with such flexibility that we are able to satisfy the needs of a broad range of clients – from small- and medium-scale entrepreneurs to global organizations.
• Program development
• Software development and application
• Test laboratory set-up
• Courier service
• Data and records management (archiving, indexing and cataloging)
• Backroom support services
PIASI Call Centre Facility
S.P.E.A.K. Solutions
S.P.E.A.K. Solutions is a customized Skills Assessment Program that employs internationally accepted evaluation criteria and standards. Tests range from communication proficiency tests to domain-specific tests for recruitment and employee assessments, as well as evaluation needs of the BPO and KPO segments.
• S.P.E.A.K. TEST
Spoken Proficiency in English Assessment and Knowledge Test
An indicative tool that evaluates an applicant’s facility with the English language and working knowledge of the basic requirements needed to independently perform certain duties and responsibilities required of a specific job.
• S.P.E.A.K. HIRE
Selection and Placement Eligibility Analysis and Knowledge Evaluation
A flexible, multi-level hiring solutions program and service suitable for a broad range of employment levels across various industries designed to assess and match an applicant’s job skills, historical performance, values, personality and growth potential to the position applied for, as well as to the company’s core value system.
